Dunn OS · Hospitality Intelligence
Don't just run the hotel. Know what the hotel needs next.
Dunn is being developed to bring intelligence to the whole of a hotel's operation — the guest journey, reservations, rooms, front desk, housekeeping, maintenance, finance, revenue, growth and staff actions.
Where Dunn helps
Intelligence around every part of the hotel.
A hotel is many small operations running at once. Dunn is being designed to see them as one business, so what deserves attention is never buried in the handover.
- Guest journey
- Reservations
- Rooms
- Front desk
- Housekeeping
- Maintenance
- Finance
- Revenue
- Growth
- Staff actions
Command centres
One picture of the hotel. One picture of the money.
Two illustrative concepts: how the hotel is operating today, and where its revenue is heading. Figures are examples only.
Hotel Command Centre
Illustrative Dunn experience- Occupancy tonight
- 78%
- ADR
- £118
- RevPAR
- £92
- Arrivals today
- 42
- Departures today
- 38
- Rooms out of service
- 3
Dunn recommends resolving the two unassigned arrivals before the mid-afternoon check-in peak.
Revenue Command Centre
Illustrative Dunn experience- Revenue at risk
- £3,900
- Direct-booking opportunities
- 9
- Repeat guests to contact
- 14
- Corporate accounts slowing
- 2
Dunn recommends targeting the midweek gap with the repeat guests most likely to book directly.
Same Dunn OS. Different intelligence.
Everyone in the hotel gets their own view.
Select a role to see the question Dunn is intended to answer for that person, and the illustrative interface it would sit in.
Owner · How is my hotel doing?
Illustrative Dunn experienceThis week at a glance
- Occupancy
- 78%
- ADR
- £118
- RevPAR
- £92
- Revenue at risk
- £3,900
Dunn recommends reviewing the two corporate accounts whose booking pace has slowed before the season changes.
A design principle
Complexity underneath. Simplicity on the surface.
If a staff member needs extensive training to find a common action, the interface has failed. Dunn should show each employee what matters, what needs attention and what they should do next.
Each person sees
- 1What matters
- 2What needs attention
- 3What to do next
This is a Dunn product design principle, not a proven operational result.
Product experience
Built for real screenshots, shown as concepts today.
These slots are reserved for the real Dunn OS hospitality interfaces. Until they exist, each frame describes the concept it will hold.
Owner Command Centre
Illustrative product experienceHow the owner is intended to see the hotel at a glance.
Revenue Command Centre
Illustrative product experienceWhere tomorrow's revenue is intended to come from.
Front Desk
Illustrative product experienceArrivals, departures and special requests for the day.
Housekeeping
Illustrative product experienceRooms sequenced by arrival time, not room number.
Staff & Access
Illustrative product experienceRole, function and scope for every member of staff.
Revenue at Risk
Illustrative product experienceBookings, accounts and repeat guests quietly draining away.
Next Best Actions
Illustrative product experienceThe actions Dunn recommends, with the reasoning behind them.
The guest journey
One guest, one relationship, one thread.
From arrival to the next booking, Dunn is designed to keep the guest's context with the guest — including corporate accounts, repeat guests, reviews and referrals.
- Arrival
- In-house stay
- Departure
- Post-stay follow-up
- Repeat booking, review or referral
Messaging economics
Should we send this? Not just can we.
Dunn is designed around the value of a message, not the volume of messages. Contacting fewer guests can be the better revenue decision — for a midweek gap as much as for a campaign.
- Opportunity
- Guest list
- Value judged
- Only worth sending goes out
Growth Brain describes the intended way Dunn learns from these outcomes over time — which offers, guests and timing actually produced bookings.
Ready to see Dunn for yourself?
Explore Dunn yourself, or book a conversation with us.
Explore the current Dunn OS demo, or join early access to follow the product as it develops.